Setting up a business can be fun and worrying at the same time. When you happen to operate a small business or a start-up company your responsibilities increase but your income remains extremely limited. You cannot even think of hiring a full-time receptionist. Falling to answer incoming calls can be upsetting in such circumstances.
No worries! You would be well advised to look for a suitable alternative. You may find the use of a business answering service to be effective. Sure, you are concerned about this new idea. Well, it is heartening to note that such a service entails answering calls on behalf of their customers. You are using a third party to take on the role of a receptionist. Moreover, you are free to request them to take on additional responsibilities that you may need.
Benefits of hiring a business answering service
Remember that a small business owner cannot afford to lose leads or convert them into clients. Missing a call means that the concerned person will go to a competitor! There are various other aspects to using an answering service as well. The best reason to hire a third party to receive the calls includes the following:-
- Money Saver– Well, this may seem like an error. After all, you are paying for the service yet saving money. How can both be true? Fret not! You are saving money that would have to pay a receptionist should you choose to employ one. There are benefits to consider additionally with paid leave and vacations to think of too. Using a third-party service will help you to pay only for the service you want. There are no extras. This can be construed as saving money.
- 24/7 Operations– A receptionist will leave the office at the end of the day. The phone will go unanswered over weekends and on national holidays. The answering service provider will continue to operate on all days and for 24 hours. With multiple agents working in shift the telephone calls will be received and answers provided at all hours. This aspect is sure to please prospective customers greatly.
- Focus- You will be able to focus on the core requirements related to business operations. There will be no shrill ringing of the telephone to interrupt your thoughts meanwhile. Thankfully, the service provider will work from a remote location and will keep records of all the calls attended by them. You do not have to be anxious about not getting back to important callers either. The agents will appraise you about the important calls and forward them to you as per your instructions. What’s more? You may call back at your convenience and attend to the urgent business as needed.
Yes! You have to pay a small fee to obtain a business answering service. However, the sum is minuscule in comparison to hiring a full staff at the office. Plus, the third party will provide an illusion of your company being much bigger than it is. Such an impression is in your favor especially when the service provided is of top-notch quality.
